Welcome to our FAQ page! We’re here to make your shopping experience as smooth as possible. Below are answers to common questions. If you need more help, feel free to contact us anytime.
Shipping is always free! Most orders arrive within 7 to 15 business days, depending on the item and your location. Some products may ship from a local warehouse, which means you could receive your order even sooner.
We appreciate your patience as we work to deliver your order as quickly as possible.
At this time, we only ship to customers in the United States. We’re working on expanding to more countries soon!
If your order hasn’t shipped yet, email us at support@babyrascals.com as soon as possible and we’ll do our best to help. Unfortunately, we can’t change or cancel orders once they’ve been shipped.
Each product listing may include an age recommendation in the description. If you’re unsure, feel free to contact us and we’ll be happy to guide you!
Yes! We only curate products made from safe, non-toxic materials. Many items are also BPA-free and certified for child use.
We accept returns within 30 days of delivery if you're not completely satisfied with your purchase. Items must be unused, in their original packaging, and in the same condition you received them.
If you'd like to request a return, just reach out to our support team and we’ll guide you through the process. Please visit our Return Policy page for full details.
Just email us at support@babyrascals.com with your order number and reason for return. We’ll walk you through the next steps.
Once we receive your return and confirm it’s in good condition, we’ll process your refund within 5–7 business days to your original payment method.
At this time, we do not offer gift wrapping or gift messaging services. All orders are shipped with standard packaging.
We’re so sorry! Please contact us within 7 days of receiving your order with a photo of the damage. We’ll do your best to make it right.
Still have questions? We’re parents too, and we’re always happy to help!
