Welcome to our FAQ page! We’re here to make your shopping experience as smooth as possible. Below are answers to common questions. If you need more help, feel free to contact us anytime.
Shipping is always free! Orders are processed within 1 to 3 business days. Shipping then typically takes 7 to 15 business days, depending on the item and your location. Our products ship directly from our supplier partners’ warehouses, and some ship from a local warehouse, which means you could receive your order even sooner.
We appreciate your patience as we work to deliver your order as quickly as possible.
At this time, we only ship to customers in the United States. We’re working on expanding to more countries soon!
If your order hasn’t shipped yet, email us at support@babyrascals.com as soon as possible and we’ll do our best to help. Unfortunately, we can’t change or cancel orders once they’ve been shipped.
Each product listing may include an age recommendation in the description. If you’re unsure, feel free to contact us and we’ll be happy to guide you!
Each product page lists the materials and recommended age where available. Where stated, products are made with baby-safe, non-toxic materials (for example, BPA-free). Please follow the age guidance on the product page and always supervise babies and toddlers during play and bath time.
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Sale items can be returned; bundles cannot be returned unless they arrive damaged or defective. Customers pay return shipping unless the item is defective or incorrect.
To request a return, just reach out to our support team and we’ll guide you through the process. Please visit our Return Policy page for full details.
Just email us at support@babyrascals.com with your order number and reason for return. We’ll reply with return instructions and the return address. Please contact us before sending anything back, as returns sent without a request can’t be accepted.
Once we receive your return and confirm it’s in good condition, we’ll issue your refund to your original payment method within 10 business days.
At this time, we do not offer gift wrapping or gift messaging services. All orders are shipped with standard packaging.
We’re so sorry! Please contact us within 7 days of delivery with a photo of the damage. We’ll be happy to send a replacement or provide a refund.
